Terms & Conditions
Please take a moment to read the conditions of our services. We are not responsible for any miscommunication with services, fee's & cancellations beyond this point.
How Booking Requests Work
All booking requests will be subject to approval depending on availability and number of clients already scheduled for that day. Our response rate to approve bookings is usually within an hour. A courtesy email may be sent to the email address on the requested booking form to confirm or reject appointments. - Also - When requesting an appointment, please choose the correct service based on your location. (Ex: If services are needed for Waldorf, MD and you choose PG-DC Booking, (2 different counties) you will be charged the fee for makeup/travel to the Waldorf location).
Are non-fundable and required to book and confirm your date of service. Once your appointment is approved, we will send out an invoice link and/or methods of payment to submit your deposit. Approved appointments will be canceled if deposits are not received within 48 hours of approved booking.
Cancelations & Rescheduled Appointments
If you need to cancel your appointment, kindly give us 24 hours' notice prior to your appointment to cancel. Same day cancelations will be charged 50% of your balance owed. Appointments are not transferable towards family and friends. If you need to reschedule, your deposit will be good for approximately one month of your original appointment date ONLY. If you need to book an appointment the following month(s) you will need to request a new appointment and submit a new deposit.
No Show/Late Policy
There is a no tolerance policy with no-show and late appointments. Clients have up to 5 min after appointment time to keep their scheduled appointment. Late time between 5-10 min will be charged an extra $50, after 10 min your appt will be canceled and you must pay remaining balance in addition to late fee. No Show - no call will be charged full amount plus + $75 inconvenience fee.
During months of extreme weather, especially during Jan-Apr, artist reserves the right to use discretion for the safety of travel. Appointment may be canceled or may have a delayed arrival time if there will be inclement weather. If appointment is canceled, client will have exactly 6 months from the date of canceled date to book another appointment and will only pay remaining balance.
If client is not feeling well on the day of the appointment or has an emergency, please notify artist as soon as possible. Your appointment will be canceled and/or rescheduled to a next available time. If artist is not feeling well on the night/day of appointment, artist will make every effort to find a replacement for your appointment or provide recommendations.
Hotel – Venue Appointments/Parking
Please be sure to the provide exact name/address of the hotel you will be getting ready at. Send your room number 24 hours prior to your appointment. If you will be checking in the day of, text your room number prior to our appointment. Client is responsible for covering parking, meter or metro fees for hotel appointments.
Please be courteous & refrain from excessive talking/texting on your phone while getting your makeup done. This prohibits the makeup artist from completing your application in the time frame given and perfect the look that you have invested in.
Home Environment Conditions
Please ensure there is Ample Space for the makeup artist to work. We require adequate table or desk space to lay products out and perform work. Please let us know if you do not have table space. It is encourage that clients have the dedicated space available prior to artist arrival (I recommend removing any items or obstructions from the area to allow room to work).
Our business continues to grow thanks to the visibility of capturing our clients photos/videos in the best light. Transformation video and/or pictures may be taken at your appointment, we reserve the right to use on our social media platform for the sole purpose of content usage to showcase before/after transitions or, at times, after pictures. If you do not wish for your pictures to be taken please let us know prior to your appointment.